Frequently Asked Questions
Everything you need to know about your MARIEMUR experience.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days, while express shipping options are available for delivery within 2-4 business days depending on your location.
What is your return policy for intimate apparel?
For hygiene reasons, we only accept returns on items that are unworn, in their original packaging, and with all tags attached within 14 days of delivery.
How do I choose the correct size?
Each product page features a detailed size guide. We recommend taking your measurements and comparing them to our chart to ensure a perfect fit for our handcrafted pieces.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.
Are MARIEMUR products ethically made?
Yes, all our pieces are designed and handcrafted using premium materials and ethical manufacturing processes to ensure the highest quality and durability.
Can I track my international shipment?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.